ORDER AND METHODS OF PAYMENT
HOW CAN I KNOW IF MY ORDER IS BEING PROCESSED?
You will receive an email confirming your order.
HOW CAN I PAY FOR MY PURCHASES?
Payments can be made by bank transfer, credit/debit card (Visa, Visa Electrón, Mastercard and Maestro) or cash on delivery (only for deliveries in Spain)
CAN I TRACK MY ORDER’S PROGRESS?
Via the area “My Account” you can track your order.
CAN I CANCEL MY ORDER?
If your order hasn’t been sent, it can be cancelled by contacting us at the email address firstname.lastname@example.org.
IN WHAT COUNTRIES CAN I BUY ONLINE?
At present we send orders to:
All the world except USA and Canada (for these countries contact with Korg USA, Inc)
WHAT ARE THE TRANSPORT COSTS?
The RightOn! Straps products are delivered through a courier service or postal service. Your order will be delivered within 15 working days from the moment in which we have confirmed the order.
For Spain, Andorra and Portugal the delivery charges are free for orders above 20€ (For orders below 20€, delivery charges are 5€). For the rest of the countries, delivery rates are as follows (free shipment orders above 150 €):
- €15 Europe
- €25 Rest of the World
WHAT IS THE DELIVERY PERIOD?
Deliveries are made via courier service and the approximate time taken for deliveries is between 2 to 8 working days depending on destination country.
WHAT SHOULD I DO IF MY ORDER DOES NOT ARRIVE?
If after 10 working days of confirming your order you have yet to receive your goods, we ask that you contact us via our email email@example.com
HOW DO I MAKE A RETURN?
To carry out a return you should first notify us by email to firstname.lastname@example.org and our Sales Department will give you indications about how to proceed. You, the client, are responsible for the cost of returning goods; we will not accept any returns made freight collect. For further details regarding returns and exchanges please see purchase Terms and Conditions.
WHAT SHOULD I DO IF I RECEIVE THE WRONG OR DAMAGED GOODS?
If you receive a faulty product you should contact us immediately at email@example.com with your personal details and order number indicating the discrepancy or problem and we shall promptly get in contact with you to resolve the incident.
IS IT SAFE TO BUY ON SHOP RIGHTON! STRAPS?
At RightOn! Straps we are very concerned with security and guaranteeing and protecting our clients’ privacy. For this reason we guarantee that your data will be treated under the strictest levels of security. The credit card transactions are transferred via a SSL (Secure Socket Layering) safe server. When the letters “http” change to “https”, the “s” indicates that you are in a SSL area, your navigator may also inform you of the site security via a pop-up message. SSL encrypts the personal information via the transportation of data.
HOW CAN I DEACTIVATE MY ACCOUNT FROM THE RIGHTON! STRAPS DATABASE?
Your details will be treated in accordance with Law 15/1999, of the 13th of December, the Personal Data Protection Act, and at any time you can exercise your rights to access, modify and/or cancel the details included in the registration form by sending us written notice from the email address used to set-up your registration to: firstname.lastname@example.org or send a letter accompanied by a copy of national identification
Gil Carrió, S.L.
Carrer de l'Argentina, 6
03750 Pedreguer, Alacant, Spain.
These Conditions may be modified at any time, so you should read them before placing each order. All products offered on www.shop.RightOn! Straps.com are sold directly by RightOn! Straps / GIL CARRIÓ, S.L. headquartered at Carrer de l'Argentina 03750 Pedreguer, Alacant province, holder of corporate tax ID number B-03931094, and registered in the Company Registry of Alacant.
For any questions, consultations or suggestions, please send your comments by e-mail to: email@example.com
All intellectual and industrial property rights to the web domain, as well as the contents, belong to RightOn! Straps, so no user is authorised to make use of them, nor print them nor store them on any physical medium for any reason other than for personal and private use. The modification, decompilation or commercial use of any part of the same is strictly prohibited. Use of the contents of the web domain is authorised for information and service purposes only, whenever the source is referenced, and the user alone is liable for any misuse of the same.
Accessing this website does not give the users any right or ownership whatsoever to the intellectual or industrial property rights nor to the contents it contains. Users who access this page may not copy, modify, distribute, transmit, reproduce, publish, transfer nor sell the aforementioned elements, nor create new products or services derived from the information obtained without the prior express authorisation, in writing, of RightOn! Straps. Any alteration of the content or structure of this web page by the user is strictly prohibited.
RightOn! Straps reserves the right to take any pertinent legal actions against users who violate or infringe the intellectual and/or industrial property rights. Should the user detect any suspect activity that violates any Intellectual or Industrial Property rights or any other rights, we would ask that you notify us at the following e-mail address: firstname.lastname@example.org.
The information provided on this website is valid as of the date of the latest update. The company reserves the right to modify the content on the web domain without advance notice, limiting or blocking access to this website.
LINKS TO CONTENT
RightOn! Straps reserves the right to block electronic links that redirect to this website without express authorisation in advance. If the website contains links to content owned by third parties, RightOn! Straps assumes no liability whatsoever for the information contained on said third-party websites, nor for the information contained therein.
RightOn! Straps shall remove any link the moment it becomes aware, by any means, of any illegal content or of any damage by them to the goods or rights of a third party.
These conditions have been designed to create a legally binding agreement between you and us, protecting your rights as a customer and our rights as a business. These conditions regulate the offer, purchase acceptance and deliver of RightOn! Straps products between you and us.
RightOn! Straps offers the products solely to end users who acquire goods with no intentions of reselling them.
The “end user” is any individual or legal entity that acts on www.shop.RightOn! Straps.com for purposes different from those corresponding to the commercial, business or professional activities normally undertaken.
RightOn! Straps reserves the right not to fulfil orders made by entities different from the end user. Only end users who have registered in compliance with these General Conditions may acquire the goods and services sold through this website.
REQUIREMENTS FOR BECOMING A REGISTERED USER
Becoming a registered enables you to browse through the different restricted-access areas included on the website, use the services that require you to log in and acquire any RightOn! Straps products that may be offered on the same. A registered user may be any person of legal age and full authority to enter into the contract established by these General Conditions. Becoming a registered user requires you to read and expressly accept, without any reservations, the terms included in these General Conditions, stating advance awareness of your acceptance of them and enabling you to save and reproduce them. User registration is an essential requirement for contracting services or acquiring RightOn! Straps products through the online store.
The username and password generated that enable you to identify yourself as a user and to use the service are strictly personal and confidential. You are responsible for keeping them confidential. As a result, you expressly accept, barring proof to the contrary, that we assume that all usage of the service carried out using the identification codes are done by you, as the registered user, unless you have notified us in advance that they have been lost or stolen. You may freely change your password through the procedures that we have put in place for that purpose.
The replaced password will be cancelled as a means of identification as soon as you generate the new one. We may block access and usage of the web page when as deemed necessary for security reasons. The Service will be blocked automatically following three successive errors in entering the user access or usage codes.
We will provide the organisational and technical measures necessary on our computer equipment to ensure proper usage of the Service by the users and prevent unauthorised access that seek unauthorised disclosure of the user’s financial information content that is accessible through the Service.
The user is obligated to:
- Provide RightOn! Straps with all data necessary to access and use the services that require advance identification, which must be true, up-to-date and correct. Users are obligated to provide their personal details (forename, surname(s), postal address, e-mail address and other contact details) truthfully and faithfully, aware that we may use this information to contact you if necessary. If you do not provide all of the information, we will not be able to process your order. Otherwise, RightOn! Straps shall not be liable under any circumstances for possible delays or failures in the delivery as a result of error or omission of these data.
- Users may not place fraudulent, false or speculative orders. RightOn! Straps reserves the right to cancel the order and/or inform the pertinent authorities if we have reason to believe that to be the case.
- When placing an order on this website, you guarantee us that you are over 18 years old and that you are legally authorised to enter into binding contracts.
- Take the necessary security precautions, both personal and material, to maintain the confidentiality of your username and password, as well as to notify RightOn! Straps immediately in the event of loss, misplacement, theft, robbery or illegitimate access to your username, as well as knowledge of it by third parties.
- Use the Services included on this website properly, always in compliance with applicable law.
- Refrain from conducting any activity that hinders or interferes with the functionality of the Services included on the website.
- Pay for any RightOn! Straps products contracted through the website, as well as any shipping and handling charges that may apply.
Some of the notifications or information that we send will be in writing, as required by applicable regulations, so as a user of this website, you must accept that most of the communication with us will be electronic. We will contact you by e-mail or we will provide you with information by publishing alerts on this web page. Therefore, you agree to use this electronic communication medium and accept that any contract, notification, information or any other communication that we send to you electronically comply with the legal requirements of being in writing. This condition shall not affect your rights as allowed by law. We may send you notices by e-mail or to the postal address provided by you when placing an order. Notifications will be considered to have been received and correctly given as soon as they are posted on our website, 24 hours after being delivered by e-mail or three days after any letter has been posted.
CONTRACT WITH RIGHTON! STRAPS AND ORDER ACCEPTANCE
The content of our website is an invitation to do business. Until your order has been accepted by us (even if your account has been charged), there is no contract between you and us. If your order is not accepted and we have charged your account, the amount will be reimbursed in its entirely.
After you click “buy”, you will receive a receipt confirmation e-mail. This does not imply that your order has been accepted, since is an offer that you are making to us for a purchase. The orders are subject to our verification and acceptance. We will confirm acceptance by sending you an e-mail informing you that the order is being delivered (Delivery Confirmation). Only shall the Contract between you and us be formalised. Only the RightOn! Straps products listed in the Delivery Confirmation shall be covered by the contract. We shall not be obligated to supply you with any other products that you may have ordered until we confirm delivery of them in a separated Delivery Confirmation. The contract with RightOn! Straps may be drawn up in Spanish or in English, as elected by the user.
RightOn! Straps may abstain from processing orders that do not offer sufficient guarantees of solvency, or that are incomplete or incorrect or if the RightOn! Straps are unavailable, with no liability assumed with you nor with others. In any case, we are committed to keeping you informed, and if we have already charged your account for the amount of the order, we will reimburse the sum paid in advanced
You may terminate the contract within 15 (fifteen) calendar days after the date on which the order is received. The amount paid for said RightOn! Straps products shall be reimbursed in accordance with our Return Policy. The delivery charges shall not be reimbursed for any reason.
The right to terminate the contract shall apply whenever the RightOn! Straps products are returned in the same conditions in which you received them, together with their complete original packaging, tags and any accessory related to them. We will decide whether or not the RightOn! Straps products are in the same condition as when they were sent. Returned products that are damaged, incomplete, deteriorated, used or soiled because of the client shall not be reimbursed and shall be returned to the sender, postage due.
To exercise your right to terminate the contract, we invite you to follow our Return Policy.
You accept that the products offered by RightOn! Straps in the online store are subject to stock limits. All orders for RightOn! Straps products are subject to availability. If any of the products are not available once you have placed the order, we will inform you as soon as possible. At that time, you can modify your order or cancel it.
RightOn! Straps reserves the right to modify the products offered on the website at anytime without prior notice.
You must notify RightOn! Straps if you have not received your order after more than 10 working days.
If it is impossible for us to make the delivery, the courier service will contact you again to arrange a new delivery date.
When you receive your order, you must verify that everything is as requested. If there is any discrepancy or problem with the order, contact RightOn! Straps through the contact e-mail address and provide us with your personal details and the order number, indicating the discrepancy or problem. We will contact you as soon as possible to resolve the incident.
TRANSFER OF RISK AND OWNERSHIP
The user takes ownership of the RightOn! Straps products as soon as all amounts due, including delivery charges, are paid in full. Liability for the RightOn! Straps products is transferred to the user as soon as the order is delivered.
CURRENCY, TAXES, PRICE AND PAYMENT METHOD
The prices on our website are listed in euros.
In accordance with the applicable legislation, any purchase made on our website is subject to the Value Added Tax (VAT).
According to Spanish law, we are obliged to issue an invoice for orders over 3000€ (inc. VAT).
RightOn! Straps reserves the right to modify the prices show on the website without prior notice.
The price of the products will be as stipulated on our website at all times, except in the case of obvious error. Although we make every effort to ensure that all prices listed on the pages are correct, errors may occur. If we discover an error in the price of the products that you have ordered, we will inform you as soon as possible, giving you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, the order will be cancelled and any amounts paid will be reimbursed in full. We are not obligated to provide you the product(s) at an incorrect lower price (even if we have sent you the Delivery Confirmation) if the error in the price is obvious and unmistakable and could reasonably be recognised by you as an incorrect price. All rights recognised by the applicable legislation are reserved.
RightOn! Straps accepts credit/debit card payments and bank transfers. To protect credit/debit card payment security, we use secure payment systems.
The confidential payment data are transmitted directly and encrypted (SSL) to the financial entity. When you make the payment over a secure payment gateway, the system will automatically verify that the credit card is activated for Secure Electronic Commerce.The issuing bank will be contacted, requesting that the operation be pre-authorised so as to assure that there are sufficient funds for the transaction to be completed.
Once your order leaves our warehouse, we will confirm the pre-authorisation and the charge to your credit card will be made effective.
INFORMATION REGARDING CREDIT CARD RETENTIONS
If you make a payment using a debit card, Visa Electron or a weekly credit card, there may be a temporary double charge shown on your card, consisting of a retention made by your bank for the total of the order and an equal amount when we make the real charge. The retention will automatically disappear after a period of approximately 10 days depending on your bank. The temporary retention is totally unrelated to Vicost. This is in due to existing operations in Spain between Banks and card issuers.
RightOn! Straps Online Store uses a pre-authorisation method of payment. When making a payment, RightOn! Straps via a payment gateway contacts with your card issuing bank requesting that they pre-authorise the operation and confirm that sufficient funds are available to complete the transaction and/or to ensure that the card has not been stolen; the bank gives us an authorisation code and it is your bank who, at that moment, blocks the sum in your account to guarantee that when we make the charge the funds exist. Once we have checked and prepared your order, we confirm this pre-authorisation and make the charge effective on your card, it is in that moment that we carry out the real charge for your purchase.
The banking system should be able to cancel the retained amount once our charge confirmation arrives, however, we have detected that many bank systems do not do so and in these cases they maintain the retained amount during an estimated period of 10 days depending on your bank, once this time has passed they will lift this block. Something similar occurs with credit cards, although this does not have the same repercussion as with debit cards, as with credit cards the credit limit will simply be reduced for a few days.
RightOn! Straps reserves the right to verify the personal details and take appropriate measures to ensure that the merchandise is properly delivered.
You have 10 calendar days, from the date the order is received, to return a product. The RightOn! Straps products must be returned in the same conditions in which you received them, together with their complete original packaging, tags and any accessory related to them. You are responsible for proving that the articles have been returned. If your return does not comply with the stipulated terms, you will not have the right to reimbursement and we will return the RightOn! Straps products to you, postage due. If the recipient of the RightOn! Straps products is different from the person who made payment, the money will be reimbursed to the person who made the payment.
The RightOn! Straps products returned must be sent in a single delivery. We reserve the right to reject RightOn! Straps that belong to a single order but have been returned and delivered at different times. Once we have verified that the RightOn! Straps products that you have returned to us meet all of the specifications in the Return Policy, we will send you an e-mail informing you that the return has been accepted. Regardless of the payment system used by you, the reimbursement will be made as soon as possible, always within 15 days of receipt of the returned product.
We will not be liable for loss, delay or deliveries to the wrong address of any product that you want to return to us, so we recommend that you make the delivery by certified post or with receipt confirmation.
You will be responsible for the product return costs, and in no case will we accept returns delivered postage due.
The delivery charges shall not be reimbursed for any reason. In stores returns/exchanges not permitted.
DEFECTIVE PRODUCT RETURNS
If you receive an erroneous order or a defective product, we ask that you contact us immediately, within 24 hours, at the following e-mail address, indicating the error or defect, along with your personal details: email@example.com.
In the event of problems with the packaging, you must notify the courier service as soon as you receive the order.
We will examine the returned product carefully and notify you be e-mail within a reasonable period of time whether the item will be returned or replaced (if appropriate). The item will be returned or replaced as soon as possible and, in any case, within 30 days of the date on which we sent the e-mail confirming that the inadequate item would be returned or replaced.
The amounts paid for products returned due to flaws or defects, when they actually do exist, will be reimbursed in full, including any delivery charges paid to send the item to you and the costs to you to return it to us. The refund will be made on the same method as that of payment.
All rights recognised by the applicable legislation are reserved.
PRODUCT GUARANTEES AND INFORMATION
The products offered on our website are a carefully selected sample of our collection. We have taken special care in showing the colours and characteristics of our products with great precision. Of course, each monitor is calibrated differently, and we cannot guarantee that your monitor shows entirely true colours.
LIABILITY AND EXEMPTION FROM LIABILITY
None of these purchase conditions exclude or limit our liability for:
- Death or personal injury cause by our negligence.
- Fraudulent statements.
- Any other liability that may not be limited or excluded according to applicable law.
Subject to the paragraph above, and to the extent that the law allows, we shall not be liable for financial loss (including lost income, profits, contracts, business or expected savings) or loss of good will or reputation or losses due to special or indirect damages suffered or incurred by you as a result of or in connection with these Conditions.
The content of this section does not affect your legal rights as a consumer, nor your right to terminate the contract.
EVENTS BEYOND OUR CONTROL
We shall not be held liable for any non-compliance or delay in compliance of any of the obligations assumed in a Contract, when the cause is due to events that are beyond our reasonable control ("Force Majeure").
Force Majeure includes any act, event, lack of service, omission or accident that is beyond our reasonable control, especially including but not limited to the following:
- Strikes, lock-outs or other protest measures.
- Civil unrest, revolt, invasion, terrorist attack or terrorist threat, war (whether declared or not) or threat or preparation for war.
- Fire, explosion, storm, flooding, earthquake, sinking, epidemic or any other natural disaster.
- Inability to use trains, ships, aircraft, motor transport or other means of transport, whether public or private.
- Inability to use public or private telecommunication systems.
- Acts, decrees, legislation, regulations or restrictions by other governments.
Our obligation to fulfil any Contract shall be understood to be suspended during the period in which the Force Majeure situation remains in effect, and we shall be granted an extension in the period of time stipulated to fulfil our obligation while such a situation lasts. We will make every effort to bring an end to the Force Majeure situation or to find a solution by any means that enable us to fulfil our obligations under the Contract, despite the situation of Force Majeure.
DATA, REGISTRATION, SECURITY AND CONFIDENTIALITY
There are functionalities on this website that require you to register before you are given access. This will enable you to access “my account”, where you can view your personal details, delivery addresses, order status, and so on. Each time you access these functionalities, you will need only to enter your e-mail address and password. Our system will recognise your data, making your experience on the website quicker and easier.
RightOn! Straps, we care about security and guaranteeing and protecting our customers’ privacy. That is why we guarantee that your data will be processed under the highest levels of security
The credit card transactions are transmitted over a secure SSL (Secure Socket Layering) server. When the letters “http” switch to “https”, the “s” means that you are in an SSL area. Your browser may also inform you of site security with a pop-up message. SSL encrypts the personal information via data transport.
To access certain functionalities on the website, such as the online shop, you must provide us with your personal details. By including this information, you guarantee us that it is your true identity, and that all of the information that you provide is true, exact, up-to-date and complete when you provide it to us.
The personal data that you provide us voluntarily will be included in a file owned by RightOn! Straps / Gil Carrió, S.L. that will be used to manage your registration as a user, inform you about RightOn! Straps products and RightOn! Straps promotions through the e-mail account that you provide us and manage the purchase process in the event that you acquire any of the products from our online store.
RightOn! Straps / GIL CARRIÓ, S.L. headquartered at the street Argentina, 6 03750 Pedreguer, Alacant, Spain as the party responsible for the file, is committed to respecting the confidentiality of your personal information. To exercise your rights to access, rectification, cancellation and opposition, you must send written notification from the e-mail account you used to register to (firstname.lastname@example.org) or by letter, accompanied by a copy of your identification document, sent to the following postal address:
Gil Carrió, S.L.
Carrer de l'Argentina, 6
03750 Pedreguer, Alacant, Spain.
Formalising your registration as a user implies your consent to process the data in accordance with the terms indicated.
If you provide third-party personal information, you guarantee that you are duly authorised to process it. Likewise, you are obligated to inform said third parties of the terms and conditions of the processing of their data.
All information provided by you will be included in a file controlled by the company to process purchase orders, facilitate browsing and purchase RightOn! Straps products, and to offer you commercial, advertising and/or promotional information. When you place an order, you are indicating that you agree with us storing and processing your personal data.
These conditions are governed by Spanish law. To resolve any query, discrepancy or divergence which could be caused during the completion and interpretation of this contract, parties will be subjected to the Courts and Tribunals of Alacant.